USPS customer feedback.
My mail carrier lost my package and all he offered me was a shrug and unapologetic apology.
I placed an order for an item that was scheduled for delivery on January 30th. I checked my tracking and it said it was delivered on January 26th. That was impossible because I did not receive a package on January 26th. I was positive because a package was not in my mailbox on that date or any other date afterward.
My second thought was maybe the fill in mail carrier had done something with it because she had been doing a horrible job with a bad attitude.
On January 30th when the mail carrier arrived to deliver mail, I asked him if he was working on January 30th. He said, "Yes!" I told him the story and he immediately became defensive. He then shrugged and asked me what was I expecting him to do. He began to say that he knew he put the package in my box. It was impossible. I told him, I think he delivered to the wrong person. He then said, "You think I took it!" Never once did I say or suggest that he did. During our conversation he had his phone in his hand. He was texting. I questioned that and then he said, I thought he was being rude. I told him, I did. It turns out he was trying to reach his supervisor. I explained that he needed to share what he was doing because it appeared that he was not trying to help me.
When he got the supervisor on the line she acted as if she was trying to help but it ended with her telling me there was nothing they could do because my package was not priority mail. I had sat on the phone with her for about 20 minutes. She could have told me she was not going to help me from the very beginning. She also seemed to try and place blame on the fill in mail carrier. I had to let her know that mail carrier had nothing to do with him losing the package.
She then said they would do everything to find it. How are they going to find a package that he said he delivered that was not in my box? She was just blowing smoke.
I could not believe the mail carrier was so defensive. He lost my package. I am the one that should be mad!
He has been my regular mail carrier and we have always had a good report but he was so rude the other day.
