Friday, August 15, 2014

Robert Perlmutter Review - Online Doctor Reviews

After many days of searching for a new Primary Care Physician I was looking forward to my doctors appointment.

I began writing this less than an hour after I left Dr.  Robert Perlmutter office.  I am not the type of person that cries easy, but I left there in tears.  I found myself calling my insurance to file a complaint.  

When Dr.  Perlmutter came into the room he seemed very nice.  We introduced ourselves.  He then asked me to tell him the purpose of my visit.  As began to tell him everything and I told him that I have been anemic all of my life (one of the reasons I was there), he immediately began to tell me, it was impossible for me to have low iron all or most of my life.  I was thinking that is odd, considering I have been told that by the doctors I have seen in the past.  I guess I have just met the god of all doctors.  He states, he should know, since he  has been a doctor for 55 years.  Ah ha!!!  Yes, I have met the end all and be all of doctors.  

 He steps out and comes back in and begins to question my insurance although the office manager verified everything.  We get past that and then it was like a different person had entered the room.  Every time he would ask me a question, I would TRY to answer him, but he would then shoot my answers down or interrupt me.  There was no way he was hearing me.  He was being an absolute jerk.  This continues and the steps out again.  I am supposed to undress, only my top.  When he returned,  I found myself constantly smiling and trying to speak nicely.  He continued to be rude.  As he took my blood pressure, his tone was not very nice, as he spoke I felt spit on the side of my face.  

After checking my blood pressure, looking down my throat and taking a few deep breaths, things worsened.  He proceeded to ask questions and once again, everything I said was wrong.  I found myself saying, "I am not trying to be combative."  I maintained a soft tone, but this man began to talk loudly and asking me, "What do you want me to do?"  I told him, the purpose of my visit was to find out what was wrong with me, but if he would not allow me answer his questions when asked, we would not get anywhere.  By this time he calls in the nurse practitioner, she left the door slightly open.  He continues to badger me at this point and she is just standing there.  I guess that is all she could do.  By this time I cannot take it.  I ask that she closes the door, he is yelling and repeating himself.  I had told him that weight gain was a concern for me as well.  I am use to weighing 120 pounds and I have noticed a weight gain.  I eat healthy and exercise daily.  He swears he did not say this, but he called me overweight.  I know what I heard, because it upset me.  He asked me did I always have a little waist and big thighs.  How could he tell what I looked like, considering I never stood up. I do not have big thighs. He started suggesting the weight gain was hereditary.  No, everyone is small in my family.   When I told him, that I have a low calorie diet and I exercise, he began to yell more and say that he does not think this is going to work.  He does dot have time for this.  Wow, he does not have time for this.  I definitely do not.  I was the one that drove there, waited and am now being insulted and mistreated in his office.  At this point I am in tears, because I am realizing he is lacking in the area of professionalism and I do not want to stoop to his classless level.  I never raised my voice, but the tears kept flowing.  I was so made at myself, I never let anyone see me cry, especially if they are doing everything in their power to upset me.  Like many rude people, he continued to yell after a while telling me weight is minor, since I have bigger fish to fry, bigger fish to fry...how can he make that statement when he does not know what is wrong with me? I tell him I just want to move forward.  I came to his office hoping to find out what is wrong with me.  He asked me to tell him my symptoms, but he would not allow me to do so without interrupting and telling me I did not know what I was talking about. For example, I told him, my entire back hurts, he kept telling me it was my abdomen, because I mentioned I previously had an ulcer.  He claims I did the same, but that is not the case.   I was merely trying to explain what I was feeling.  I also told him, although we do not know each other it was clear to me that he did not like me.   I had not done anything to him.  Never once did he apologize, he walked out of the room.  Oh, I wish I had told him what I really wanted to say to him, I should have pointed out his big urine stain on the front of his pants.  

It is disappointing that the nurse just stood there in such a passive manner as this doctor disrespected me.  When he left the room, I asked her was this unusual, she said it has happened a couple of times.  I packed up my things.  As I left, the receptionist and the child that belong to someone that worked there were looking at me.  She asked for  paperwork and then handed it back to me.  Not one person in there asked me if I was okay.  I was treated so poorly.  I started writing this post yesterday, but had to stop, the pain in my back returned just as I left the doctors office.  My entire upper back was inflamed.  I had a headache and could not sleep.  I found myself wide awake at 4:00 a.m. thinking about how I was treated.  

UPDATE:  8/17  Blood was drawn during my visit.  I have not heard from Dr. Perlmutter with my results.  I am in the process of looking for a new PCP.  Waiting to hear the results of my complaint.   


Wednesday, August 13, 2014

Avalan Bay Review -Experience Avalon- Avalon Calabasas

Oxidation on mirror goes further than this across bottom and top.


My community was recently taken over by Avalon Bay Communities and I am unhappy with the way they do business.   The community used be owned by Archstone apartments.  Archstone made me feel like I mattered.  Avalon on the other hand do not care about the residents.  All they want is for you to pay your rent.

My leasing office is so robotic it is rediculous.  They are just glorified paper shufflers that stand in the office, show units and tell you it is out of my hand when something goes wrong.  They are quick to direct you to the Avalon call center to speak to someone that is scripted and does not deal with anything on a case by case basis.  

I recently moved from one unit to another.  I was excited until the day I moved into my new unit.  I had been in my old unit for 5 years and I left in great condition.  I was told I was moving into an upgraded unit.  I was coming from an upgraded unit.  I was given the opportunity to see the new unit one  day prior to my move in date.  I was told that if there was anything I did not like it would be fixed.  The day of the walk through, I was told that there was oxidation on the guest bathroom mirror.  I told them that was not acceptable.  When I did my walk through, I was upset.  Yes, there was oxidation, a lot of it.  I told the maintenance manger, Travis, this was not acceptable and he began to tell me, it would cost Avalon $300 to replace it and it was not in the budget.  I did not need to hear about a budget.  I needed this replaced I do pay to live here!  Let's not leave out his arrogance when telling me.  

Next, I noticed the unit was not fully upgraded.  Mind you, what is considered an upgraded unit, is not an upgrade in today's time. Avalon Calabasas, surprisingly is one of the older style communities. These apartments are old and really need to be upgraded.    The counter tops in the kitchen are slightly newer than the bathroom, the bathroom has the old counter tops.  They glazed the master bathroom tub, but when you are in it, you feel lumps and scratches underneath.  The dishwasher needs to be replaced.  The sink kept dripping.  The overhead part of the stove had to have been as old as this building.  Travis was kind enough to replace that, (he balked about that).   I was moving from an upgraded unit, so I knew what to look for.  The bathrooms usually have extra cabinet space.  These did not.  I asked Travis to place cabinets in both bathrooms.  He then told me he could only replace one, because they cost $30.  Was he kidding me?  I told him to put it in the master bath.  The day I moved in, it was in the guest bathroom.  I tried cramming everything in one space in the master and a couple of days later, there was a link under the sink and my things were ruined.  I had maintenance switch it out.  When I told Travis he made a mistake, he stood in my face and basically told me I was lying,  He said, "I know what we agreed, where you not there?"  Was this kid really talking to me like this.  I must mention, he says this to me in the managers office.  She was not in there when he said it, but I did inform her.  It seems to me he just gets a slap on the wrist and she has to answer to him, because I did not have my mirror replaced with the oxidation.  I have been told other units have it and we just have to deal with it.  This definitely not what Avalon Calabasas displays on their site.  they should post the real photos of their luxury apartments.  Oh, Travis told me to put decals over the oxidation.  As for the partially upgraded unit, he told me, he has a one bedroom apartment, here on the property, with the old wood inside and he pays more than I do.  So, basically I guess I should be happy with what I have.  I do not need to know any of the things he was telling me, he is lacking in professionalism.  Now, my family all uses the master bath, because the guest bathroom grosses them out.  Why am I paying to live somewhere I am not comfortable?

It does not end there.  The day I moved into this unit I was sick, I had just gotten out of the hospital.  A couple of days later I found out I was a victim of fraud.  I had written a check for my deposit.  I panicked and called the office, of course the on site accounting is not useful, I have to call customer service.  I call and explain everything.  I have never bounced a check in all of the years I have lived here.  The representative explains to me that if I do a card payment I would have an additional $38 fee, a bounce check fee and something else.  We then decided I would let the check bounce and then submit another check from another account.  She said she would notate the account and ask that they not penalize me for this.  Last week, I made a mistake on my account.  I was short by $1 on my account and the payment was returned.  I called Avalon the moment I recognized the error.  They had not yet been informed and the representative told me to resubmit on line.  I did and the check was processed a couple of days later.  She did tell me that I may be penalized for 2 returned checks and would not be able to write checks for 6 months.  I explained the circumstances regarding the first check, she said it was in the notes, but Avalon automatically does this even if it was something out of my control.  This could not be so.  A few days later, I received an email from Avalon stating that I could not submit payments in the form of a check.  I have tried calling the corporate and local office and am unable to reach anyone.  I left a message on the corporate line and no one has called me back.  The local office no one answers, even when you hit zero for the receptionist.  My concern is that I am not in a position to pay days before the rent is due with a cashiers check and I am not able to pay the additional $38 for processing my payment on the due date.  I most certainly not go into the leasing office, because they will give the same speech that it is out of there control.  

My account needs to be properly reviewed and I should be allowed to pay just as I always have done so.  My mirror needs to be replaced.  Can you believe they had the nerve to ask me write a positive yelp review.  I did, write the review.  I need to update it with this review.  As a matter of fact I need to place this post on my other blog Free and For Me that has higher ranking.  

The residents do not matter to Avalon Bay.  They advertise this is as a luxury apartment building.  I beg to differ. 


Tuesday, August 12, 2014

Time Warner Cable Review - Cable Review

I have been a Time Warner Cable customer for years and have finally decided to not use them as my service provider.

I became extremely fed up when I moved and wanted to pay out my bill.  The representative told me, to just do the address change, not pay, because there may be credits or a lesser bill.  I did just that and my bill seemed to have doubled.

I called in to make arrangements at this point and try to make sense of what was going on with my account.  I was given a minimum amount and I paid that.  The representative said she was notating it on my account.  A week later my service was disconnected.  How could this be?  I called and the notes did not reflect my notes or the agreed arrangement.  Ironically, I was speaking to the representative that made the arrangements.  This rep was a piece of work, not only did she not take proper notes, she did not have anything we discussed.  It was like she told me one thing the first time we spoke, but typed in something else.  I do not know what she could get out of doing this, but she did it and had a very bad attitude when I questioned her.  I did not expect her to remember me, so I had I hard time disputing this.  She kept saying, " am reading the notes and there is no way I would have made those arrangements."  If I had known this would have happened  I would not have agreed to make the payment arrangements.  I asked to speak to a manager.  The manager was of no help, he was agreeing with the lying representative.  I then asked for them to pull the recorded call.  They basically told me I would have jump through hoops to get that done.  That is if the call was even recorded.  Why say the call is/may be recorded when you know it is not.  This is why these representatives get away with so much.

I was so fed up, I have said goodbye to TWC.  They have the worst customer service.  They do not care about the customers.  The reps are mean spirited, liars and do not want to do their job or make the customers feel like they matter.  Please note there were other issues prior to this, I could not take it anymore.
I have switched to AT&T.  There service is not the best, but they do have better customer service.

Monday, August 11, 2014

The Original Thai BBQ Studio City Review - Thai Restaurants in Los Angeles

I have been eating at The Original Thai BBQ Studio City for over a decade and I thought it was some of the best Thai food in Los Angeles.   I stopped eating there because over the years the experience is like a flip of the coin, you never know what you are going to get.

I think I have had it with them at this point.  My family had not been there in a while and thought it would be nice to have Thai BBQ.

We could not wait to order some Thai iced tea.  We placed our order with the waitress that seemed a bit short with us.  After placing the order, she immediately brought it out.  When we tasted the drinks they did not taste good.   I could not drink mine,  I told the waitress and her response was she had already made it.   I thought, and...was she telling me I had to keep it because she had prepared it and I had to it drink either way.  Yes, that is what she was suggesting.  I insisted that she take it back and off of my bill.  She went to the back and all I could hear was screaming and yelling.  There were not many guest in the restaurant.  Well, I can see why now.  Are you kidding me?  My daughter opted to keep her drink, but she did not drink it.  Now, I was going to have to pay for a drink that no one was drinking.   You would think she would have taken that off of the bill as well.

When the waitress returned she was so rude, she would not address me, she kept looking at my 19 year old daughter.  Okay this heifer was getting out of line. I am the one paying this bill you may want to address me and not my child.  This went on the two times she came back to the table to check on us.  She was acting so rude I wonder if our food was safe to eat.  We ate it, but with a lot of questions running through our mind.

This was the last time we ate at The Original Thai BBQ, Studio City and I am sure we will not return.

Friday, August 23, 2013

#Daphne's California Greek Cafe has the worst customer service

Daphne's California Greek Café, Woodland Hills-  For the past month I have had issues with Daphne's California Greek Café Woodland Hills. 

Last month I was invited to the Burbank Daphne's for a blogger event and received a gift card for attending.  The event was great.  My daughter and I gave the event and the food a great review on our food blog Food Generations. 

Our perception of Daphne's began to slowly change when we finally decided to dine at the Woodland Hills location.  Our first and second dining experience were fine.  During the first visit we were asked to sign up for the pita points program they offer.  We did so, without question and we did not ask what the benefits were.  When we returned for our second visit.  I was told I had a $5 credit or a discount.   I did not think anything of it, because this is what the cashier was telling me.   I paid for everything with my card and off we went.  On the third visit the same thing happened, this time I was getting another $5 discount.  Mind you I am just going along with what they are telling me.  This time the cashier cannot issue the discount she has told me about after calling out the manager.   He immediately starts telling me he cannot issue the discount although she told me I was receiving one, because I have a corporate, black card.  I began to explain to him that this was issued as a gift card and I do not care about the points I just want to pay for my food.  I did tell him that it is poor customer service to tell me one thing and then take it back.   He then decided to issue the discount.  I was so irritated with him.  He then writes down my points card number and tells me he is calling his regional manager.  Really.....On August 20th I returned again and the first cashier I had a few weeks back tells me the manager held a meeting or asked all of the staff who helped me and that I was trying to get over.  Wow.....I am taken by surprise, because I was only dining in like any other customer.  Today, I made the mistake of returning to the same Daphne's.  This time my daughter and I place our order.  The cashier asked for my phone number.  I gave it to her.  Then I gave her my black card again.  She does not know how to complete the transaction.  She asked two other workers they did not know.  One of them goes to the back and they bring out the manager that has made a big deal about my dining in before.  When he sees me he picks up the phone and says he is calling his regional manager.  I asked him why.  I tell him there is no need I just want to pay for my food and go.  He then starts saying something about pita points.  I told him I am not concerned with some points I just want to purchase my food.  I got so frustrated and slammed my cup down, looked across the crowded room and call my daughters name to leave. 

Within 10 minutes of leaving.  I receive a call from an unrecognizable number.  I did not answer, but a voicemail was left.  I listened to it to find the regional manager leaving a message.  This is unreal.  Does the regional manager call all customers?  What they need to recognize is I am a customer and they have no right to call me without me giving them my number.  Have some tact.  I returned the call and immediately he starts talking about pita points.  I tell him the same thing I tell the manager.  He  began telling me at first he was on my side, but he has known this manager for 11 years and he agrees that I am combative, because of my tone with him.  My tone was one of irritation, because I could not believe this man was calling me.  What type of training did he receive.  He even told a tall tale, stating that a customer called him and complained saying I was disruptive in the store.  How is that possible when he was calling me in a matter of minutes and it would have taken time for a customer to obtain the phone number.  If he did speak to someone, the manager handed them the phone and told them to speak with him, because he was calling him when I was in the store.  Regardless, he should not have told me that.  Does he call every customer that they have an issue with.  He kept saying, you are one of us.  He says he remembers me from the event.  I vaguely remember meeting him.  I was told he arrived towards the end.   No, I was a guest at an event that blogged and shared how wonderful you were through social media.  It was fine to treat me as a customer that could drive business to the franchise you work for, but now you want to treat me poorly.  You have no right to call me or do anything else.  Oh yes, let me not forget to mention while I talking to him, he would ask a question and if I did not answer yes or now, he would say, I do need to hear a story all I need is a yes or nor answer.  Has this man lost his mind.  I am not his child and he has no right to speak to me in that manner.  I told him my feelings were hurt.  He then tells me, your feeling can get you in trouble.  We ended the conversation by me telling him I will not be supportive of Daphne's and will not be a customer. 

I did not post this review on my other blog, because the feelings at the time are true.  But today, I have different feelings.  I know I should not allow matters like this affect my day, but I was truly affected by this. 

Wednesday, February 13, 2013

Whale Watching Cruise Discount-Special

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My seven year old has been asking to go whale watching.  He is really into whales, so this will be the perfect outting for our family.It has been a while since we have gone whale watching, so I cannot wait to surprise him.

Newport Landing Whale Watching has served southern California for 30 years providing whale watching and dolphin cruises. Year around cruises view many varieties of whales including the giant blue whale which is over 80 feet in length (during the summer and fall months), finback whales, grey whales (winter and spring months), minke whales, humpback whales, several types of dolphin (including giant Rizzo dolphin over 14 feet in length), seals, and all sorts of other marine life. Each cruise is a unique experience; you may never know what you might encounter. Newport Landing is located in Newport Bay, Newport Beach and only minutes from most of Southern California. Whale watching in Dana Point and Long Beach.  With a 96% success rate viewing whales and/or dolphin almost every trip has viewing opportunities for these mammals. Whether for an individual or for a larger group looking to join one of the general admission whale watching cruises, Newport Landing Whale Watching takes great pride in sharing the magical experience of our whale and dolphin cruises.  Newport Landing Whale Watching - $15 Whale Watching cruise special
http://www.newportwhales.com/newport_beach_whale_watch_offer.html


This is a great deal for a great time.  I would love to hear about all of the fun you and your family have at Newport Landing Whale Watching. 

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Monday, January 28, 2013

#Monster Jam Review



Monster Jam was a great experience!  My son was excited to attend this event, but I and my daughter were not too thrilled, but as we walked through the stadium parking lot the sound of the monster trucks was exciting.  Once inside, seated and watching the show we were energized.  This was really a thrill. 

The crowd was on fire.  Many cheers echoed through Angel Stadium for all of the drivers.  Everyone seemed to have had their favorite.  It was interesting to see trucks like Play'n for Keeps come out all geared up and then something happens, like the tire falling off.  Play'n for Keeps was then towed away and then we heard the engine roar of Monster Mutt Dalmatian, what a cutie.  She came out fierce and after ending her performance she went into the stands to great a fan, a little girl dressed like a Dalmatian. 

 

Monster Mutt Dalmatian left the crowd ready for more, then trucks like Iron Outlaw came out fired up and immediately stalled, but tied with Monster Mutt Dalmatian.  There was a hype for El Toro Loco, who came out starting strong, but then tipped over. 
 
 
One of the memorable trucks for me was Titan, he came out by greeting the audience with a hand wave and then with 45 seconds on the clock, the truck turned over and then was fueled with fire.  The crowd was cheering and I was frightened for the driver.  As it turns out everything was fine.  My two favorites were Grave Digger The Legend and Grave Digger. As the saying goes, save the best for last.   These two were the last of the trucks to come out and the crowd was going crazy.  When Grave Digger ended I found myself wanting more.
 



Who knew Monster Jam could be so fun and exhilarating!